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Frequently Asked Questions

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Sunrider Business

How can I learn more about the Sunrider opportunity?
What are the differences between a Retail Customer, a Preferred Customer, and an IBO (Independent Business Owner)?
If I am a Retail Customer or a Preferred Customer, how can I upgrade to an IBO?
Am I required to “Join” Sunrider in order to purchase your products?
Can I join as an IBO just to get the best discount?
Where can I find a local Sunrider Independent Business Owner to buy from locally?
What are Sunrider’s business hours and contact information?

Orders & Shipping

If I am a Retail Customer, a Preferred Customer, or an IBO, how can I buy Sunrider® products?
Which shipping options do you offer?
What payment cards can be used to pay for Sunrider orders?

Products

Can I ship Sunrider® products out of Australia and New Zealand?
Where can I find more detailed product explanations than what I see on the Shop Online page and in the product catalogue?
What are Sunrider's most popular products?
If I take Sunrider® herbal products, can I stop taking my medication?
Are Sunrider® products safe?
Why are there warnings on some product labels?
What is Sunrider’s Product Return Policy and Procedure?
Are Sunrider® products organic?
Are Sunrider® products gluten-free?
Are Sunrider® products halal?
Are Sunrider® products kosher certified?

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